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Innova Solutions is Hiring a Contact center representative Near Westborough, MA
Innova Solutions is immediately hiring for a Customer Service Representative Position type : Fulltime / ContractLocation : Westborough, MA 01581 (Hybrid Role)Duration : 12 Months (Temp to Perm) As a Customer Service Representative you will : Provides complex analytics and reporting services, working to improve and automate Client Processing systems.
Manages moderate to complex external client issues.Directly advises other organizational units / teams to ensure timely delivery of service, or resolution of issue.
Meets with organizational units / teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members.
May be responsible for specific supervisory review, training and approval actions.Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.
5-7 years of total work experience is preferred.Experience in brokerage processing is preferred.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW. Thank you!Joy HenryLead Recruitmentjoy.henry@innovasolutions.com( 1) 470-242-7011 PAY RANGE AND BENEFITS : Pay Range* : $23.
00 - $25 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.
Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions : One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MS Website : https : / / www.
innovasolutions.com / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.
com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.
S.C. 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Last updated : 2024-05-10
Job Summary
Full Time
$38k-50k (estimate)
05/12/2024
08/10/2024
innovasolutions.com
SANTA CLARA, CA
500 - 1,000
1997
Private
LINDA L MOORE
$10M - $50M
Related Companies
About Innova Solutions
Innova provides enterprise cloud transformation, information management and operations managed services.
The job skills required for Contact center representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.
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Launch outbound calls as appropriate
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Step 3: View the best colleges and universities for Contact Center Representative.
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